Our Approach
Fast Response Time & Skilled Problem Resolution
Does the following scenario sound familiar? You hit a snag with your office desktop PC or server, and submit a trouble ticket through your IT support company’s website. Minutes tick by, then hours, with no response. You finally get an email from them five hours later that simply says, “Your request has been received.” Meanwhile, you’ve wasted half the day.
We at LEK know your pain. As a managed service provider to the Central Florida region for 24 years, we’ve distinguished ourselves by lightning-quick response time and a more personal approach to customer service.
What You Can Expect From Our Managed IT Services:
Contact with real people: Although we’re big in experience, we’re not a big company. When you call us, you’ll talk to a friendly, live person — not an automated system. You’ll never be treated like a number by LEK.
Prompt response to issues: We know your business productivity depends on a smooth-running IT infrastructure. That’s why we offer a 4-hour guaranteed response time when you contact us for support.
Skilled troubleshooting: There’s no guesswork involved. Our experienced and multi-certified engineers possess enviable tech expertise. Even your most challenging IT problems are tackled with the utmost skill and speed.
“I have used LEK Technology Consultants in my medical practice for the past 6 years. They set up my telephone system and computer network, and integrated my electronic medical records. A computer glitch in the EMR shuts my practice down, and the staff at LEK Technology are quick to respond. I would highly recommend this group of dedicated professionals.”
– Allen R Castello MD, Ocoee, FL