Does the following scenario sound familiar? You hit a snag with your office desktop PC or server, and submit a trouble ticket through your IT support company’s website. Minutes tick by, then hours, with no response. You finally get an email from them five hours later that simply says, “Your request has been received.” Meanwhile, you’ve wasted half the day.
We at LEK know your pain. As a managed service provider to the Central Florida region for 24 years, we’ve distinguished ourselves by lightning-quick response time and a more personal approach to customer service.