It all depends on the number of users, computers, and servers you have in your workplace. After speaking with you about your requirements, LEK will put together a custom proposal that covers all of your equipment and provides the services needed to keep your business running smoothly on a daily basis.
Our managed services plan covers 24/7 monitoring and maintenance of your server equipment as well as monitoring and maintenance of your workstations during regular business hours. The core components of every support plan are:
4-Hour Guaranteed Response Time
Advanced Priority Scheduling of On-site Visits
Senior Certified Engineer
Proactive Server and Workstation Monitoring
Maintenance (scandisk, defrag, etc.)
Business Class Antivirus and Antispyware Software
Microsoft System Updates and Security Patches
Unlimited Phone Support
Unlimited Remote Support
Monthly System and Asset Reports
Discounted On-site Service Rate of $75.00 /hour if required
If you’re a current client and have a tech problem, you can call the main office number and speak with an engineer right away. You can also email our engineering team at email@example.com. If your issue arises after hours and you are a contracted customer, you can call the after-hours support line and an engineer will answer the phone (or call you right back if you leave a voicemail message).
Our Help Desk can assist with a variety of issues, such as problems with a Microsoft Office product or other business applications (as long as you maintain a support agreement with the software vendor).
LEK’s standard client contract is a three-year agreement with an easy-out clause. It says “Client shall have the right to, at their discretion, terminate this Agreement for any reason as long as a 30-day notice has been provided.”
Although we don’t think you’ll want to, this clause means that you can cancel the agreement at any point in time during that three-year period, for any reason.
We get it — adding another line item to your business budget can be unnerving. But the truth is, handling your own tech issues is already costing you. That’s because your time is valuable. Could you be earning more money every day by doing what you do best — and letting LEK handle the rest? Contact us today to see what we can do for your business productivity — and your bottom line.
The LEK Advantage
Central Florida businesses choose us because of our integrity, fair prices and decades of experience.
Managed IT Services
Turnkey, 24/7 IT Support to Keep You Up and Running
Between security concerns, fast-evolving technologies, and the need for constant innovation, business IT requires more specialized expertise than ever before. That’s why so many Central Florida business owners are leaving their IT operations in the capable hands of LEK.
IT Project Management
Driving the Success of Your Technology Initiative, From Start to Finish
Do you have a technology vision – but not the time or resources to see it through? LEK offers outsourced IT Project Management Services to help you successfully realize your project goals on-time and on-budget while you attend to your core business.