IT Desktop Support Services
Responsive, Day-to-Day Tech Assistance
From online conferencing software to email to PowerPoint, technology drives your business productivity. Through our IT Desktop Support Services, LEK provides day-to-day help with the installation and management of your equipment as well as essential system and network management functions.
At LEK, you’ll discover a much different experience than you’ve had with other desktop support providers. Tickets are handled quickly, with a smile. When you call us, you talk to a live person who’s friendly and knowledgeable and eager to help.
Our IT Desktop Support services include on-site, web-based, and telephone services delivered by a team of senior certified engineers:
- Daily end-user support
- Technology assessments
- Proactive server and workstation monitoring & maintenance
- Hardware selection
- Installation and maintenance of computers, laptops, & other equipment
- New system deployments (e.g., email and software)
- Operation system (OS) migration
- Network monitoring & management
- Business-class antivirus & anti-spyware software
- Microsoft system updates & security patches
Whether your employee is having issues with sending email or your intranet portal is down, LEK is just a phone call or email away. Let us focus on keeping your IT infrastructure running smoothly, so you can focus on running your business with new peace of mind.
LEK Desktop Support
- 4-hour guaranteed response time (typical turnaround is 20 minutes)
- Unlimited phone support
- Unlimited remote support